Optimize Your Services

Standardize your service process and improve customer satisfaction


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Case Management

Provide you and your customers superior multiple-channel service. All cases of an account will be presented in a relevant checklist, and you can access every case status with case tracking. Close the case at a lower cost and less time.


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Case Escalation

Improve the customer experience and resolve customer issues more quickly with case escalation rules and escalation workflow. Provide fast and responsible service for every call and email. 

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Solution Management

Improve customer service by empowering CloudCC solutions. You can create and search solutions before resolving cases. Increase solution relevance through user-defined key words and intuitive searching.


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Service Feedback

Follow up the case process through case history tracking. Customers can evaluate service results directly online and accept the service with online signatures.


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Service Analysis

CloudCC reports and dashboards provide you the real-time information about your customer services history, product usage and other hot topics which you focus on. Track the timeliness and responsiveness of your resolution across accounts, service team, customer issues and root causes. Standardize your service process and improve customer satisfaction.

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Learn More Features

—————    ESSENTIAL EDITION    —————

CloudCC Essential Edition 3 Users for Free - Terms of Use

CloudCC CRM is a customer relationship management service provided by CloudCC.com (hereinafter referred to as "CloudCC") for you or your organization (hereinafter referred to as "you" or "yours"). Depending on the size of your enterprise and the specific business processes, CloudCC offers four editions which are Essential, Professional, Enterprise and Unlimited for you to choose and purchase. Among them, the Essential edition provides 3 users free service. By using the CloudCC Essential Edition 3 Users for Free Program, you accept the following terms. If you do not agree to these terms, please do not continue to apply for the CloudCC Essential Edition 3 Users for Free Program in any way.

1. Primary contact information

In order to apply for the CloudCC Essential Edition 3 Users for Free Program, the user should fill in and maintain the valid information of the “primary contact”, including the valid email address and telephone number of the main contact, after the successful registration. If the user does not set the "primary contact", CloudCC will, by default, consider the first user who registered and opened the CloudCC account as the primary contact for your organization. CloudCC will send important notices such as free program changes or free service termination to your organization's primary contacts. The email notification is the only notification method and no information will not be informed by other ways. For any loss of data caused by the service termination due to the lack of valid contact method of primary contact which has not been filled by users, CloudCC will not be responsible.

2. Edition upgrade

The order of the edition upgrade is Essential, Professional, Enterprise and Unlimited. The upgrade of CloudCC must apply the above order, and it’s irreversible. After the successful registration and use of Essential Edition 3 Users for Free Program, if the user want to upgrade the edition, he/she needs to export the data and re-apply to purchase other editions’ account license.

3. Add account license

After opened the CloudCC Essential Version 3 users for free account license, if the user wants to add the CloudCC Essential edition account, he/she needs to apply for the Essential edition plan. CloudCC will charge the account license fee for the users other than the 3 free account licenses. After the expiration of the Essential edition account, CloudCC will terminate all account services including the 3 free account licenses. (For example: the user applies for the CloudCC Essential Edition 3 users for free program, after the expiration of the trial period, he/she wants to add the CloudCC Essential edition account license to 5 for 1 year, CloudCC charges the usage fee of 2 account licenses for 1 year. 1 year later (after the expiration of license), if the organization does not renew, CloudCC will terminate all services of the five CloudCC Essential account licenses including the 3 free account licenses.)

4. Data management

Users who use the CloudCC Essential 3 Users for Free Program must export their data in advance under any circumstances, and CloudCC does not provide data export services.

5. Intellectual Property Protection

The User confirms and commits that the intellectual property rights of all software and platform products under this Agreement are owned by CloudCC. Except as stated in this Agreement, this Agreement does not grant any intellectual property rights of the Software or Products to users. The CloudCC intellectual property rights may not be infringed in any way by any user.
At the same time, all the components of the software or product account information, code, etc. are valuable business secrets and confidential information, users must not disclose to any third party in any way.

The final interpretation of this agreement belongs to CloudCC.com. Under all circumstances, CloudCC reserves the right to reclaim your or your organization's access to the CloudCC Essential Edition 3 Users for Free Program and to terminate this Program and relevant services. We will ensure, within reasonable limits, to give notice to the email address of the primary contact you provided to us, at least 30 days before the termination.

By pressing the AGREE button you confirm that you HAVE read and agreed to “CloudCC Essential Edition 3 Users for Free - Terms of Use” and you accept these terms completely.